SWIFT IT ASSESSMENT - MAJOR SEAPORT OPERATOR, USA
This customer had embarked on a very large strategic outsourcing program. The company’s top management called for an external review of the program due to the program’s strategic importance and significant cost and operational impact.
For this purpose, Bestshore was hired to carry out a Swift IT Assessment of the program. Over a period of three weeks, the assigned Bestshore consultants rigorously reviewed and analyzed the business case, requirements, tenders, the procurement process, contracts, program plans, program organization, risk assessments, vendor performance, and all related documentation. The review was supported by interviews with key stakeholders from vendors and the customer. The work was carried out independently by Bestshore but in close coordination and cooperation with key customer stakeholders. Less than a month after kickoff, Bestshore presented an elaborate report with all findings and recommendations. The report included concrete action points to ensure full alignment with the company strategy and significantly improve transparency in costs and timelines and minimize risks.